ANZ POS PLUS Manuel d'utilisateur

PB– 1Merchant Operating GuideANZ POS Plus 2SIMPLE AND RELIABLE PAYMENT SOLUTIONS

• Make numerous purchases under your Authorised Floor Limit• Make purchases without regard to size, quality or price of goods• Ask to split tran

Chip Refund Transaction - Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 5400 *REFUND AUD $10.08

100 – 101Chip Purchase Transaction – OfflineMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 VISA CR 0010 PUR AUD $10.91---

CPC Chip Purchase Transaction - No Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR0014 PUR AUD $2

102– 103CPC Chip Purchase Transaction - Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR0010 PUR A

CPC Purchase With Tip@Terminal Transaction – Exchange Rate Accepted and No Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINA

104 – 105CPC Purchase With Tip@Terminal Transaction – Exchange Rate Accepted and Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000T

EFB PurchaseMERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 9991 PUR AUD $10.91------

106 – 107EFB RefundMERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 9991 *REFUND* AUD $10.91--------------

Pre-Authorisation TransactionsPre-Authorisation Transaction - Magnetic Stripe Cards With No Signature RequiredMERCHANT COPY XYZ MERCHANT890 P

108– 109Pre-Authorisation Transaction - Chip Cards with No Signature Required MERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 000130098

10 – 11If a customer has presented a card that has resulted in one of the above situations and subsequently produces another card, before deciding whe

Pre-Authorisation Transaction - Chip Cards with Signature Required MERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 VISA CR

110 – 111Pre-Authorisation Completion Transaction - Chip Cards with Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 0

CancellationCUSTOMER COPYCANCELLED AUTHORISATIONXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 VISA CR 5400 PRE AUTH AUD $200.00APPR

112– 113 CUSTOMER COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 VISA CR 5400 PUR AUD $10.00INSTALMENT PHONE ORDERAPPROVED AUTH:

Other Transaction RecordsInitialisationANZ INITIALISATIONTERMINAL ID 00013009803APPROVED 00 STAN: 005235 29/02/12 14:44 SettlementOther Transaction

114 – 115Transaction Detail ReportXYZ MERCHANT890 PARK STMELBOURNE 3000ANZ EFTPOSDETAIL REPORTAS AT 28/02/12005120 560254 930 PUR DB28/02 10:0

Summary Totals Failed Summary TotalsANZ SUMMARY TOTALS XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803PUR $489.42 0031CASH $10.00 000

116 – 117Sub-totalsFailed Sub-totalsANZ SUB TOTALSXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803DEBIT CARD ACPUR $16.00 0002CASH

Last Summary Totals Tip Added ReportANZ LAST SUMMARY TOTALSXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID ID 00013009803AS AT 28/02/12PUR $489.42

118 – 119Training ModeANZ EFTPOSCUSTOMER COPYANZ BANK*** TRAINING ONLY ***NOT A VALID TRANSACTIONTERMINAL ID 12345678901VISA CR9991PUR AUD $1

• The customer’s signature on the Transaction Voucher should match the signature on the card if a PIN is not used.Card Validation Code (CVC2):The Ca

anz.comAustralia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527. ANZ’s colour blue is a tra

12– 13The following values are expected for the card check indicator:Value Description0 CCV is deliberately bypassed or is not provided by the card ac

Payment Card Industry Data Security Standard (PCI DSS). If you need to process MOTO, eCommerce or recurring transactions regularly, talk to ANZ about

14 – 15Scanning is required to ensure compliance with PCI DSS. An external vulnerability scan enables your business to assess your level of securi

Under no circumstances should sensitive information be stored; this information includes security codes (CVV2, CVC2), PIN or magnetic stripe data. The

16 – 17debited from the merchant’s account.Common reasons for Chargebacks:• Processing errors• Unauthorised use of a card• No signature on the

9. ANZ POS Plus 2This Merchant Operating Guide provides important information about processing debit and credit card transactions using your ANZ POS P

18– 199.2 Terminal KeypadSOFT-FUNCTION KEYS These soft-function keys allow you to access the particular account type required.NUMBER KEYS (Black)Use

Contents1. Welcome 41.1 Merchant Agreement 41.2 Important Contact Details 41.3 Authorisation 41.4 Floor Limit 51.5 Change of Business Details 62

Chip Card ReaderInsert the Chip Card horizontally into the bottom of the terminal with the metal chip facing upwards. Leave the Chip Card in this posi

20– 219.4 How to install ANZ POS Plus 2 terminalConnect to your terminalConnect to your PCUSB cable Connect to your PCConnect to your terminalSerial c

SERIAL PORTCOM0USB SLAVEUSB >RS232Press <▼> key or <▲> key to cycle betweenthe COM0 and USB connections.NOTE: COM0 to be selected for

22– 23ANZ LINE SPEED?11200Press ENTER.TMS LINE SPEED?314400Press ENTER.PRE/POST DIAL?1PRE  DIALPress ENTER.DIAL MODE?1TONEPress ENTER.PABX?0Press

TMS REQUIREDThe terminal returns to the main screen and displays a “TMS REQUIRED” message.TMS LogonTMS REQUIREDThis screen is displayed if the termina

24– 25TMS LOGONSUCCESSFULThis screen is displayed when TMS logon is successful.INIT REQUIREDOnce the TMS LOGON is successful, please press ENTER to re

INITIALISINGPLEASE WAITThe terminal has completed the initialisation and returns back to the main screen.NOTE: If the screen does not display “Initial

26– 27SELECT ACCOUNTCHQ SAV CR Select AccountPress <-> key for cheque account or < ▼ > key for savings account.OR PLEASE SEL

Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks.Insert or Swipe cardhol

28– 29Signature AuthorisationThe preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal wi

14. Manual Transaction Processing 4114.1 Paper Voucher Processing 4114.2 Hand key (Manual Entry) Processing 4715. Mail, Telephone and eCommerce Ord

Additional Screens Associated with a Chip Card TransactionAlternative screens that you may also see during a chip Transaction are as follows:REMOVE CA

30– 31Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks.Please ask the ca

11. Processing a Cash-out Only TransactionCustomers may request Cash-out (with or without making a purchase) by debiting their Cheque or Savings accou

32– 33$10.00 KEY PINHave the cardholder enter their PIN then press ENTER.PROCESSINGPLEASE WAITThe terminal status is displayed.TRANSACTIONAPPROVEDIf t

How to Process a Cheque or Savings Refund TransactionPlease refer to your Point of Sale (POS) manual to initiate a refund transaction.Perform card sec

34– 35TRANSACTIONAPPROVEDIf the transaction is approved, this screen is displayed and the Point of Sale system prints a Transaction Record. Please che

CREDIT ACCOUNTThe selected account is displayed.$10.00 KEY PINHave the cardholder enter their PIN then press ENTER.TRANSACTIONAPPROVEDIf the transacti

36– 37NOTE: If YES or NO are not pressed within one minute on your Point of Sale System, the transaction is assumed to be approved and the terminal w

TRANSACTIONAPPROVEDIf the transaction is approved, the Point of Sale system will print a customer Transaction Record. Please check for approval of the

38– 3913. Electronic Fallback (EFB) ProcessingElectronic Fallback Processing (EFB) allows you to process transactions using your terminal when:• A c

1. WelcomeWe are pleased to welcome you as an ANZ Merchant and look forward to a long association with you.This Merchant Operating Guide provides you

ENTER AUTH CODEThe terminal is testing its connection to the host. If it is still offline, the following will be displayed. If the transaction amount

40 – 41An asterisk on the display screen represents a stored EFB Transaction.Press Func key.FUNCTION?Key in the number ‘88’ and press ENTER.EXTRACT 00

Manually Processing Credit Card Transactions (Embossed Cards Only)For Purchases For Refunds• Perform security checks described in theFraud Minimisat

42– 43Example of a Sales VoucherExample of a Credit VoucherBanking Manual Credit Card TransactionsTo receive value for your credit card transactions,

to 8 Voucher values directly on the Merchant Summary)• Merchants with an ANZ account, please deposit your Merchant Summary envelopes at any ANZ bran

44– 45Visa Diners ClubAMEXJCBMasterCardManually Processing Cheque or Savings Account TransactionsUse the paper EFTPOS Transaction Voucher to manually

Example of EFTPOS sales voucherExample of an EFTPOS credit voucherBanking Manual Cheque and Savings Account TransactionsTo receive value for your Manu

46– 47• Complete your normal bank deposit slip. Produce an adding machine tape showing the value of each Transaction and Refund Voucher plus the tot

You cannot hand key debit cards for sales transactions.When you hand key credit card details, we recommend that you seek a form of photographic identi

48– 49SELECT TYPE CUST MOTO ECOM Press <—> key for Customer Present (CUST)NOTE: If the card number is manually entered directly through the

4–5Authorisation does not amount to verification that the transaction is genuine nor does it authenticate the customer.NOTE: • Authorisation of th

15. Mail, Telephone and eCommerce Order ProcessingFor merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring pay

50– 51Press the Func key and press ENTER.NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display.

VERIFICATION NO?Key in the Card Validation Code then press ENTER.NOTE: If the card number is manually entered directly through the Point of Sale, this

52– 53Press the Func key and press ENTER.NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display.

INDICATOR?If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows:0 - CVV2 has not been provided by the cardh

54– 55Press the Func key and press ENTER.NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display.

INDICATOR?If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows:0 - CVV2 has not been provided by the cardh

56– 57How to Process a Tip@Terminal (Tip with PIN) TransactionPlease refer to your Point of Sale manual to initiate a purchase transaction. Perform ca

$10.00 KEY PINHave the cardholder enter their PIN then press ENTER.NOTE: Verification may not be required for contactless transactions.PROCESSINGPLEAS

58– 59PROCESSINGPLEASE WAITTerminal status is displayed.SIGNATUREREQUIREDThe POS system prints a signature record. Have the customer sign this and com

For transactions over the Authorised Floor Limit, you must phone the Authorisation Centre using the phone numbers outlined in section 1.2 to verify if

16.2 Pre-AuthorisationA merchant who operates a Hotel, Car Rental or Cruise Line business can process a Pre-Authorisation Transaction. Access to Pre-A

60 – 61How to process a Pre-Authorisation TransactionPlease refer to your Point of Sale manual to initiate a Pre-Authorisation transaction.SWIPE ORINS

INDICATOR?If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows:0 - CVV2 has not been provided by the cardh

62– 63SIGNATUREVERIFIED?For a Magnetic Stripe transaction, this screen will be displayed. If the signatures match, select YES on your Point of Sale sy

SWIPE CARDPerform card security checks.For further information on the card security checks, please refer to section 6 Fraud Minimisation. Insert or Sw

64– 65NOTE: The examples above act as a guide only. Please remember that Pre-Authorisation places cardholder funds on hold for a time determined by th

PROCESSINGPLEASE WAITThe terminal status is displayed.SIGNATUREREQUIREDThe POS system prints a merchant copy of the Completion of Pre-Authorisation re

66– 67Please refer to your Point of Sale manual to initiate a cancellation of a Pre-Authorisation transaction.Perform card security checks. For furthe

PROCESSINGPLEASE WAITThe terminal status is displayed.TRANSACTIONAPPROVEDThe Point of Sale system prints out a customer copy of the Cancellation of Pr

68– 69CANCEL ALL?YES OR NO?Select YES from the Point of Sale system to cancel all the Pre-Authorisation Transactions.PROCESSINGPLEASE WAITThe terminal

6–7NOTE: It is the authorised merchant’s responsibility to ensure that the Merchant Facility is returned. Failure to do so, may result in the continua

Requirements before Commencing a TransactionCustomer Preferred Currency can prove to be a valuable tool for your customers when completing transaction

70– 71Perform card security checks, please refer to section 6 Fraud Minimisation for further information on card security checks.Insert or Swipe the c

SIGNATUREREQUIREDIf signature is required, have the customer sign the merchant copy signature record and compare it to the signature on the reverse of

72– 73TRAN CANCELLEDCARD ERROR REFERThe Issuing Bank has rejected the card. Refer the cardholder to the Issuer and request an alternative method of pa

TRAN CANCELLEDNOT AUTHORISEDAmount exceeds authorised limit or usage with that card. Refer the cardholder to their Issuer and request an alternative m

74 – 75TRAN CANCELLEDCARD BLOCKEDDisplayed if the card has been blocked by the Issuing Bank. Refer the cardholder to the Issuer and request an alterna

18. SettlementANZ offers same day settlement, every day. For ANZ business account holders, funds are available on the same day for ANZ POS Plus 2 term

76– 7719. Print TotalsThe Sub Totals report lists the total number and amount of all transactions made since the last Settlement by card type. This re

21. Transaction Detail ReportThe Transaction Detail report lists the card number, transaction reference number and transaction amount for each transac

78– 79Chip card receipt ExampleMerchant detailsTerminal ID, the type of card that has been used and last 4 digits of that card This section indicates

3. Merchant CardsYou have been provided with two different types of Merchant Cards. These are designed to assist you with different tasks, including p

CPC Receipt exampleThese are the transaction currency details that record the transaction currency and exchange rate which has been used and total amo

80– 81Transaction Records for Magnetic Stripe CardsPurchase Transaction Record - Debit CardMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL

Transaction Records for Magnetic Stripe CardsPurchase Transaction Record - Signature Required* MERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TER

82– 83Purchase with Tip@Terminal Transaction Records – No Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013005007

Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013005007Visa® CR

84– 85MERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 DEBIT CARD AC SAV 9930 CASH OUT AUD $10.00 APPROVED AUTH

Purchase with Cash-outMERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 DEBIT CARD AC SAV 9930 PUR $15.00 CASH O

86– 87CPC Purchase VISA® Transaction RecordsMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 VISA CR 8766 PUR AUD $20.00 TR

CPC Purchase MasterCard® Transaction RecordsMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803 MASTERCARD CR 7898 PUR AUD $20

88– 89CPC Purchase With Tip@Terminal Transaction – Exchange Rate Accepted and Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERM

8–95. StationeryYou have been supplied with an initial stock of stationery including:• 25 x Credit Card Summary Envelopes• 25 x Credit Card Sales

Debit Refund TransactionMERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803DEBIT CARD AC SAV 9930 *REFUND* AUD $10.

90– 91Credit Refund Transaction - Signature RequiredMERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 9991 *

Transaction Records for Chip CardsPurchase Transaction Record - No Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00

92– 93Purchase Transaction Record - Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803MASTERCARD CR 0909 PUR

Purchase with Tip@Terminal Transaction Records – No Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013005006Visa®

94– 95Purchase with Tip@Terminal Transaction Records – Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013005006Vis

Contactless Purchase Transaction - OfflineCUSTOMER COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 5400 TOTAL AUD $1.00 VISA

96– 97Contactless Purchase Transaction - No Signature RequiredMERCHANT COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 5400 P

Contactless Purchase Transaction - Signature RequiredMERCHANT COPY XYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 2368

98–99Chip Refund Transaction - No Signature RequiredCUSTOMER COPYXYZ MERCHANT890 PARK STMELBOURNE 3000TERMINAL ID 00013009803VISA CR 5400 *REFUND* AU