ANZ multiPOS Turbo Manuel d'utilisateur

Merchant Operating GuidemultiPOS Turbo™ and mulitPOS™ Mobile TerminalsAustralia’s Merchant SpecialistMerchant Trading Name: __________________________

63. Merchant CardsYou have been provided with two Merchant Cards. These are designed to assist you with different tasks, including processing Refund T

96XYZ Merchant 890 Park St MELBOURNE 3000EFTPOSTERMINAL ID 09993000101REFERENCE NO 002089CARD NO 0958DEBIT CARD AC CHQ**REFUND** $600.00TOTAL AUD

97EFB Transaction RecordMerchant CopyXYZ Merchant 890 Park St Melbourne 3000EFTPOSTERMINAL ID 09993000101 RECALL NO 9999CARD NUMBER 0958DEBIT CA

98Transaction Reports Summary Totals ReportFailed Summary TotalsTransaction Detail ReportXYZ Merchant 890 Park St MELBOURNE 3000ANZ EFTPOSSUMMARY TOTA

99Summary Totals Report Failed Summary TotalsTransaction Detail ReportXYZ Merchant 890 Park St MELBOURNE 3000ANZ EFTPOSSUMMARY TOTALTERMINAL ID 09993

100XYZ Merchant 890 Park St MELBOURNE 3000ANZ SETTLEMENTTERMINAL ID 09993000101REFERENCE NO 00221613/03/01 14:29APPROVED 00Settlement Settlement P

101XYZ Merchant 890 Park St MELBOURNE 3000ANZ EFTPOS LAST SETTLEMENT TOTALSAS AT DD/MM/YYTERMINAL ID 09993000101REFERENCE NO 002216PUR $600.00 000

102Server Tip ReportXYZ Merchant 890 Park St MELBOURNE 3000ANZ EFTPOS SERVER TIP REPORTAS AT 23/04/02TERMINAL ID 09993000101SERVER ID 01RECALL# TI

10323. Filing and Retention of Transaction Records and VouchersPlease make sure you retain your copies of manual credit card, cheque and savings acco

104www.anz.commultiPOS Turbo™ and multiPOS™ MobileInstructions appearing in this Merchant Operating Guide form part of your Merchant Agreement and may

75. StationeryYou have been supplied with an initial stock of stationery including:• 6 multiPOS Paper Rolls (for electronic terminals only)• 25 x C

86. Fraud MinimisationBefore Commencing any Transaction: • Confirm that you are authorised to accept that particular card • Check whether the car

9Split Ticket TransactionsA Transaction may be deemed invalid and charged back to you if, in ANZ’s reasonable opinion, it relates to one or more purch

10Card Validation Code (CVC): The Card Validation security feature is activated in all ANZ mulitPOS Terminals when processing Mail Order and Telephone

11Under no circumstances is a Debit Card Transaction to be processed as a Manual Transaction where the card’s magnetic stripe is damaged or is unable

127. Errors and DisputesA Return and Correction (R&C) refers to a Voucher from a debit or credit card Transaction that cannot be processed consequ

8. multiPOS TurboThis Operating Guide provides everything you need to know about processing debit and credit Transactions using your ANZ multiPOS Turb

14ENTER (Green)The ENTER key will turn the terminal on. It also confirms that all values and details (including signatures and PINs) are correct in the

158.4 How to Load Printer Paper• It is recommended that you switch off the terminal’s power supply before loading paper. • Lift the paper compartm

169. multiPOS Mobile9.1 Terminal FeaturesThe ANZ multiPOS Mobile terminal incorporates the keypad and thermal printer. It also includes a battery char

17FUNC (black)Use the FUNC key to access the terminal’s function menus and handkey processing.FEED (black)Use the FEED key to perform a paper feed fro

189.5 Charge and Communication Connection PointsMultiPOS Mobile has two connection points on the back of the terminal (below the printer cover).The co

199.7 SafetyYour multiPOS Mobile terminal uses GPRS (General Packet Radio Service) technology to provide high-speed data transmission. It is rare, but

20Potentially Explosive AtmospheresYour terminal should be turned off when in any area with a potentially explosive atmosphere. It is rare, but in som

2110. Modes of Operation10.1 Start ScreenYour ANZ multiPOS terminal is ready to begin accepting Transactions.10.2 Security ModeSecurity Mode is used t

22How to Exit Security ModePress Enter. Select XTRA by pressing the CHQ key.Press 1.Swipe your multiPOS and EftPOS Merchant Card. The start screen wil

23Transactions can be processed from this point (ie. initialisation, purchase, cash-out, refund, totals, settlement and the reprint last record functi

2411. Processing a Sale11.1 How to Process a Cheque or Savings Purchase Transaction (Applies to both Magnetic Stripe and Chip Cards)Perform card secur

2511.2 How to Process a Credit Purchase Transaction using a Magnetic Stripe CardPerform card security checks then swipe the cardholder’s card. Key in

Contents 1. Welcome 1 1.1 Merchant Agreement 1 1.2 Important Contact Details 1 1.3 Authorisation 2 1.4 Floor Limits 2

26If the signatures match, press ENTER. If they do not, press the CANCEL or CLEAR key to abort the Transaction. If the Transaction is approved, this s

27Select CR for credit account.The selected account is displayed.Press ENTER.The terminal prints a signature record.Have the customer sign this and co

28***REMOVE CARD***INSERT CARDCHIP CARD NOT SUPPORTEDREMOVE CARDUSE MAG STRIPEAPPLICATION <NAME>USE APPLICATION?<NAME>ENTER=YES CLR=NOAddi

2912. Processing a Cash-Out Only TransactionCustomers may request cash-out (with or without making a purchase) by debiting their cheque or savings acc

30If the Transaction is approved, this screen is displayed and a customer copy is printed. Please check for approval of the Transaction before complet

3113. Processing a Refund TransactionRefunds are easy to process if a customer returns goods purchased from you. A Refund should only be processed to

32Have the customer enter their PIN then press ENTER.If the Transaction is approved, this screen is displayed and the merchant Transaction Record is p

33Swipe or insert the cardholder’s card. (Magnetic Stripe cards are to be swiped through the Magnetic Stripe Card Reader whereas Chip Cards are to be

34***REMOVE CARD***INSERT CARDCHIP CARD NOT SUPPORTEDAdditional Screens you may see for Chip Card ProcessingDisplayed if card needs to be removed.The

3514. Electronic Fallback (EFB) Processing Electronic Fallback Processing (EFB) allows you to process Transactions using your terminal when:• A comm

10. Modes of Operation 21 10.1 Start Screen 21 10.2 Security Mode 21 10.3 Training Mode 22 11. Processing a Sale 24 11.1 How to Pr

36Key in the purchase amount then press ENTER.Key in the cash amount using the numeric keys if cash-out is required. If not, just press ENTER. (Cash-o

37Please check for approval of the Transaction before completing the sale. Press ENTER to print a customer copy or CLEAR to return to the start screen

38Depending on why the terminal has entered EFB mode, this screen or the following screen will be displayed.The terminal is testing its connection to

39Additional Screens Associated with a Chip Card TransactionDisplayed if card needs to be removed.The terminal needs to process the Transaction as a C

40Clearing Electronic Fallback TransactionsThis function can only be used when the terminal is online and should be used to force through EFB Transact

4115. Manual Transaction Processing15.1 Paper Voucher ProcessingIf you are unable to process Transactions electronically due to terminal failure, plea

42Example of a Credit VoucherExample of a Sales Voucher

43Banking Manual Credit Card TransactionsTo receive value for your credit card Transactions, you must deposit the Bank copies (white) of Vouchers with

44Envelopes Which Have a Credit ValueWhen the value of credits are greater than sales, enter an ‘x’ in the box on front of Merchant Summary envelope.

45Manually Processing Cheque or Savings Account TransactionsUse the paper EftPOS Transaction Voucher to manually process debit or credit card Transact

11. WelcomeWe are excited to welcome you as an ANZ Merchant and look forward to a long association with you.This Operating Guide provides you with inf

46Preparing Your Deposit• Produce an adding machine tape showing the value of each Transaction and Refund Voucher plus the total value of the Vouch

4715.2 Handkey (Manual Entry) ProcessingIf the terminal cannot read a card when it is swiped, ANZ recommends that you use a Paper Voucher to process t

48Key in the customer’s credit card number then press ENTER. Key in the expiry date on the credit card then press ENTER.Select CUST by pressing the

4916. Mail, Telephone and eCommerce Order ProcessingFor merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring p

50SELECT MOTO TYPE SNGL INST RCURAPPROVEDCUSTOMER COPY? ENTER OR CLEARAPPROVEDPROCESSING PLEASE WAITCREDIT ACCOUNTVerify the amount is correct and

51ANZ EftPOS PUR CASH RFND01/01/2005 12:08SWIPE OR INSERT CARDPURCHASE AMOUNT? $600.00 16.2 How to Process a Telepho

52Select the ‘nature’ of the Transaction:SNGL – Single payment, press the CHQ soft-function keyINST – Instalment payment, press the SAV soft-functio

5316.3 How to Process an eCommerce Order Transaction (Credit cards only)eCommerce Transactions are card Transactions that are initiated by the cardhol

54Credit account will automatically be selected.Key in the Card Validation Code then press ENTER.Please check for approval of the Transaction before c

5501/01/2005 12:08SWIPE OR INSERT CARD17. Optional Features17.1 Tip TransactionsA Tip Transaction allows a specified Tip amount to be added to a Credit

21.3 AuthorisationYour terminal is designed to automatically seek Authorisation from the cardholder’s Card Issuer while processing an Electronic Trans

56Key in the Tip amount then press ENTER.Press ENTER to print.Tip has been accepted. If any key is pressed at this time, the terminal returns to the R

57Additional Screens Associated with a Chip Card TransactionDisplayed if card needs to be removed.The terminal needs to process the Transaction as a C

58While the terminal is processing Tip Transactions, you can press CANCEL and process normal online Transactions at any time. The remaining or unfi nis

59Tipping ReportsNOTE: If a tilde (~) is displayed on the screen, please clear your Tips before printing your reports. How to Print a Tip Totals Repor

60How to Print a Server Tip ReportThe Server Tip report lists all the Tip Transactions and a Tip totals for the selected server made since the last Se

6117.2 Pre-AuthorisationUnder the Visa International Credit Card Scheme Rules, a merchant who operates a Hotel, Car Rental, Cruise Line or Mail/Teleph

62How to process a Pre-Authorisation TransactionPerform card security checks and keep pressing ENTER until the PRE-AUTH screen is displayed. Select AU

63CUSTOMER COPYENTER OR CLEARPress ENTER to print a customer copy or CLEAR to return to the start screen.The terminal has the capacity to store approx

64Perform card security checks and keep pressing ENTER until the ‘PRE-AUTH’ screen is displayed.Select ENQ by pressing the CR soft-function key.Swipe

65Perform card security checks then keep pressing ENTER until the ‘PRE-AUTH’ screen is displayed. Select COMP by pressing the SAV soft-function key.Ke

3Debit Card Floor Limits (not including Visa and MasterCard Transactions) • Service stations, taxis/limousines, liquor and convenience stores $60

66Once approved, hand the customer their copy of the Transaction Record and return their card. Ifrejected, the terminal will display an error message

67Swipe or insert the cardholder’s card, or press FUNC to handkey card details. (Magnetic Stripe cards are to be processed through the Magnetic Stripe

68 Cancellation of all Pre-Authorisation Transactions (on ANZ Australian-issued cards)Perform card security checks then keep pressing ENTER until the

6917.3 Customer Preferred CurrencyCustomer Preferred Currency (CPC) has been activated on ANZ multiPOS Turbo and multiPOS Mobile terminals for eligibl

70Requirements before Commencing a Transaction• Inform the cardholder that CPC is optional. NOTE: The cardholder may wish to complete the Transaction

71Have the cardholder enter their PIN if known then press ENTER or if the card allows just press ENTER.To accept CPC, the Cardholder should press ENTE

72Additional Screens Associated with a Chip Card TransactionDisplayed if card needs to be removed.The terminal needs to process the Transaction as a C

7318. Terminal Error MessagesMost messages are self-explanatory. Some may require assistance from ANZ Merchant Services. When contacting ANZ Merchant

74The telephone cable has been disconnected or the line is not operational. Check the connection points are inserted correctly and whether the line is

75A tilde sign (~) is displayed when the terminal has stored Tip Transactions. If the terminal also has stored Electronic Fallback (EFB), a star (*) i

41.5 Change of Business DetailsYour ANZ Merchant Agreement describes various situations in which you must notify us of a change to your circumstances.

7619. SettlementSettlement transfers the value of the day’s EftPOS Transactions to your bank account.When you initiate Settlement between 6:00am and 9

7720. Print TotalsThe Sub Totals report lists the total number and amount of all Transactions made since the last Settlement by card type. This report

78Select SUB to produce a Sub Totals report, by pressing the CHQ soft-function key.Select SUMM to produce a Summary Totals report, by pressing the SAV

79Select SHFT by pressing the CHQ soft-function key.Press ENTER to close off your last shift and print the Shift Total Report. A new shift will begin.

80Select SHFT by pressing the CHQ soft-function key.Press CLEAR to print the current Shift Total and continue accumulating Transactions within the cur

8121. Reprint the Last RecordThis function is provided for the operator to reprint when the terminal runs out of paper or a paper jam occurs.To Reprin

8222. Transaction Detail ReportThe Transaction Detail report lists the card number, Transaction reference number and Transaction amount for each Trans

83Transaction Records for Magnetic Stripe CardsPurchase Transaction Record – No Signature RequiredMerchant CopyXYZ Merchant 890 Park St MELBOURNE 3000

84Purchase Transaction Record – Signature RequiredCustomer CopyXYZ Merchant 890 Park St MELBOURNE 3000 EFTPOSTERMINAL ID 09993000101REFERENCE NO 00

85Purchase with Tip Transaction RecordsMerchant CopyXYZ Merchant 890 Park St MELBOURNE 3000EFTPOSTERMINAL ID 09993000101REFERENCE NO 002176RECALL N

52. Cards You Can AcceptCredit CardsCardholders can use credit cards (MasterCard® and Visa) to access their credit card accounts. Cardholders can also

86CPC Purchase Transaction Records Merchant CopyXYZ MERCHANT 890 PARK ST MELBOURNE 3000EFTPOSTERMINAL ID 09993000101REFERENCE NO 0036CARD NUMBER999

87CPC Pre-Authorisation Records Merchant CopyXYZ MERCHANT 890 PARK ST MELBOURNE 3000EFTPOS AUTHORISATIONTERMINAL ID 09993000101REFERENCE NO 0036CA

88Transaction Records for Chip CardsPurchase Transaction Record – No Signature RequiredMerchant CopyXYZ Merchant890 Park StMelbourne 3000EFTPOSTERMINA

89Purchase Transaction Record - Signature Required Merchant CopyXYZ Merchant890 Park StMelbourne 3000EFTPOSTERMINAL ID 09993000101REFERENCE NO

90Purchase with Tip Transaction Records - Signature Required Merchant CopyXYZ Merchant890 Park StMelbourne 3000EFTPOSTERMINAL ID 00013003911REFER

91Chip Refund Transaction - No Signature Required Merchant CopyXYZ Merchant890 Park StMelbourne 3000EFTPOSTERMINAL ID 00013009811REFERENCE NO

92Chip Refund Transaction - Signature RequiredMerchant CopyXYZ Merchant890 Park StMelbourne 3000EFTPOSTERMINAL ID 00013009811REFERENCE NO

93Chip Purchase Transaction – Unable to Process OnlineMerchant CopyXYZ Merchant890 Park StMelbourne 3000EFTPOSTERMINAL ID 09993000101CARD NUMBER0

94CPC Purchase Transaction – Exchange Rate Accepted and Signature RequiredMerchant CopyXYZ MERCHANT890 PARK STMELBOURNE 3000EFTPOSTERMINAL ID 000

95Pre-Authorisation Transaction – No Signature RequiredMerchant CopyXYZ MERCHANT890 PARK STMELBOURNE 3000EFTPOSTERMINAL ID 00013009811REFERENCE N