ANZ multiPOS Turbo Manuel d'utilisateur

PB– 1Merchant Operating GuideANZ POS Turbo 2 SIMPLE AND RELIABLE PAYMENT SOLUTIONS14

Be alert for customers acting suspicious or who• Appear nervous, overly talkative or in a hurry• Arrive on closing time• Try to rush you or dist

HOST IP ADDRESS XXX.XXX.XXX.XXXPress ENTER.HOST PORT XXXXPress ENTER.PRE/POST DIAL? 1PREDIALPlease select 1 for PRE-DIAL and press ENTER.TMS SHA? 48

100–101SUPERVISOR MENU2. XTRA FUNCTIONS 3. COPY1. INITIALISATION Press <W> key to go to INITIALISATION and then press ENTER or number associated

INTERFACE TYPE? 1  STANDALONE1 for STANDALONE & Press ENTER.COMMS MODEKey in 7 for IP SSL, then Press ENTER.SECONDARY COMMS MODE? 0  NONEKey in

102–103IP SSL PORT SEC 01009Press ENTER.Default value is 01009.NOTE: if you have a firewall, ensure that the IP port is open for connection.IP SSL ADD

INITIALISE? ENTER OR CLEAR?Press ENTER.INITIALISING PLEASE WAITTerminal status is displayed.INIT APPROVEDThe terminal has completed the initialisation

104–105Chip card receipt exampleMerchant detailsTerminal ID, the type of the card that has been used and last 4 digit number for that card This sectio

CPC Receipt exampleThese are the transaction currency details that record the transaction currency and exchange rate which has been used and total amo

106–107Transaction Records for Magnetic Stripe CardsPurchase Transaction Record – No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE

Transaction Records for Magnetic Stripe CardsPurchase Transaction Record – Signature Required* MERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000T

108– 109Purchase with Tip@Terminal Transaction Records – No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 0001300

10– 11As with any other transaction, a degree of caution must also be exhibited when processing chip card transactions.If:• The terminal displays “

Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007Visa

110– 111Tip TransactionANZ TIP ADDED REPORT TERMINAL ID 00013005007Visa CR437731 991 1213PUR AUD $600.00TIP $10.00TOTAL $610.00AS AT 20/02/12

EFB Purchase TransactionMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007Visa CR 7897 PUR AUD $10.91 -------------------

112– 113CPC Purchase MasterCard® Transaction RecordsMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 MasterCard® CR 7898

CPC Purchase Visa® Transaction RecordsMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa CR 7897 PUR AUD $35.80 TRAN

114– 115CPC Purchase With Tip@Terminal Transaction – Exchange Rate Accepted and Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 300

CPC Pre-Authorisation RecordsMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa CR 9999999999999999 1212 PRE AUTH AUD

116– 117Pre-Authorisation Completion Transaction – Signature requiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa

Transaction Records for Chip CardsPurchase Transaction Record – No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID

118– 119Purchase Transaction Record – Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005006Visa CR 8804 PUR

Unembossed Cards:• A cardholder name may or may not be included• Can be used for electronic transactions only• The cardholder name and number are p

Purchase with Tip@Terminal Transaction Records – No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005006Visa

120– 121Purchase with Tip@Terminal Transaction Records – Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 0001300500

Purchase Contactless Transaction – Offline Without Signature Required MERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005006 Mas

122– 123Purchase Contactless Transaction – No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005006 Visa CR

Purchase Contactless Transaction – Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005006 Visa CR 8804 PUR A

124– 125Chip Refund Transaction – No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007Visa CR 5400 *REFU

Chip Refund Transaction – Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa CR 5400 *REFUND* AUD $

126– 127Chip Purchase Transaction – OfflineMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa CR 0010 PUR AUD $1.00V

CPC Purchase Transaction – Exchange Rate Accepted and No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 0001300500

128– 129CPC Purchase Transaction – Exchange Rate Accepted and Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013

12– 13When the transaction has been processed, check:• The card number details against those printed on the transaction record• The trading name an

CPC Purchase With Tip@Terminal Transaction – Exchange Rate Accepted and No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERM

130– 131CPC Purchase With Tip@Terminal Transaction – Exchange Rate Accepted and Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 300

Other TransactionsInitialisationANZ INITIALISATION TERMINAL ID 00013005006APPROVED 00 STAN: 005354 17/02/12 14:11 MERCHANT COPY XYZ MERCH

132– 133Purchase with Cash-outMERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 DEBIT CARD AC SAV 9930 PUR $10

RefundMERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 DEBIT CARD AC SAV 9930 *REFUND* AUD $100.00 APPROVED A

134– 135EFB Transaction RecordEFB PurchaseMERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007Visa CR 9991 PUR AUD

EFB Refund MERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007Visa CR 9991 *REFUND* AUD $10.91-------------------

136– 137Pre-Authorisation Transaction – Magnetic Stripe Cards with No Signature RequiredMERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000

Pre-Authorisation Transaction – Chip Cards with No Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa

138– 139Pre-Authorisation Transaction – Chip Cards with Signature RequiredMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007

card schemes to ensure consistent security standards for all organisations that store, process or transmit Cardholder information. Visa® and MasterCar

Chip Card Pre-Authorisation Completion Transaction – Signature required MERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 V

140– 141Mail Order Transaction Telephone Order TransactionMERCHANT COPYXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007 Visa CR 5400

ReportsSummary Totals Report Failed Summary Totals(xx indicates an error response code)ANZ SUMMARY TOTALSTERMINAL ID 00013005007 PUR $1969.55 0032

142– 143Sub-Totals Failed sub-totalsANZ SUMMARY TOTALSTERMINAL ID 00013009847DEBIT CARD AC PUR $100.00 0001CASH $300.00 0003RFND $100.00 0001T

Transaction Detail Report SettlementXYZ MERCHANT 890 PARK ST MELBOURNE 3000ANZ EFTPOSDETAIL REPORTAS AT 21/02/12TERMINAL ID 000130050070643 45640 99

144– 145Last Summary Totals Server Tip ReportANZ LAST SUMMARY TOTALS XYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007AS AT 20/02/12PUR

Tip Totals Report Shift Total ReportANZ TIP TOTALS REPORT XYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007AS AT 21/02/12SERVER# RCL

146– 147Last Shift Total Report Training ModeANZ LAST SHIFT TOTALSXYZ MERCHANT 890 PARK ST MELBOURNE 3000TERMINAL ID 00013005007FROM 17/02/12 11:5

anz.comAustralia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527. ANZ’s colour blue is a tr

14– 157.2 Securing transaction RecordsIn general, no Cardholder data should be stored unless it is strictly for use within the business and absolutely

8. Errors and DisputesA Return and Correction (R&C) refers to a Voucher from a debit or credit card transaction that cannot be processed. Conseque

16– 17• transaction exceeds floor limit• Card details not imprinted on the sales voucher• Incorrect transaction amount• Expired card• transaction

9.2 Terminal KeypadSOFT-FUNCTION KEYS These soft-function keys allow you to access the particular account type required. They are also used as functi

18– 19Contactless Card ReaderTap the contactless-enabled card within 4cm of the main screen on the ANZ POS Turbo 2 terminal until the lights are lit i

Contents1. Welcome 41.1 Merchant Agreement 41.2 Important Contact Details 41.3 Authorisation 41.4 Floor Limits 51.5 Change of Business Details 6

Please plug in the terminal using the above Multi-com Adapter by following the below installation instructions.A. Place your ANZ POS Turbo 2 termina

20– 21ANZ LINE SPEED? 1-1200Please select 1 for 1200 and press ENTERTMS LINE SPEED? 3-14400Please select 3 for 14400 and press ENTERPRE/POST DIAL? 1-P

TMS REQUIREDThe terminal has completed the initialisation and returned to the main screen with a “TMS REQUIRED” message.TMS LogonTMS REQUIREDThis scre

22– 23TMS LOGON SUCCESSFULThis screen is displayed when TMS logon is successful.INIT REQUIREDOnce the TMS LOGON is successful, please press ENTER to g

REMOTE INIT IN PROGRESSINITIALISING PLEASE WAITREADYThe terminal has completed the initialisation and returned to the main screen.9.6 How to secure th

24– 251) Secure the Multi-com Adapter with cable tie to attach to a pole or pillar2) Secure the Multi-com Adapter with cable tie & adhesive10. Mod

How to Enter Security ModeREADYPress ENTER to go to ANZ EFTPOS MENU.ANZ EFTPOS MENU6. TIPPING7. REPORTS8. SUPERVISORPress <W> key to go to SUPER

26– 27How to Exit Security ModeSwipe your EFTPOS Merchant Card.10.3 Training ModeTraining mode is an ideal tool for familiarising yourself and your st

TRAINING MODE? ENTER OR CLEARPress ENTER.Transactions can be processed from this point (ie. initialisation, purchase, cash-out, refund, totals, settl

28– 2911. Processing a Sale11.1 How to Process a Cheque or Savings Purchase transaction (Applies to both Magnetic Stripe and Chip Cards)Except in the

13. Processing a Refund transaction 3914. Electronic Fallback (EFB) Processing 4415. Manual transaction Processing 5015.1 Paper Voucher Processing

SELECT ACCOUNTCHQ SAV CR Select AccountPress <-> key for cheque account or < W > key for savings account.OR PLEASE SELECTPRE

30– 31followed at all times and the cardholder is requested to interact with the terminal whenever applicable.Perform card security checks , please re

SELECT ACCOUNTCHQ SAV CR Select AccountPress <V> key for credit account.OR PLEASE SELECTPRESS 1 VISA DEBITPRESS 2 EFTP

32–33Signature AuthorisationThe preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal wil

CUSTOMER COPY? ENTER OR CLEARPress ENTER to print the customer copy or CLEAR to return to the start screen. Hand the customer their copy of the Transa

34– 3511.3 How to Process a Purchase transaction using a Contactless CardPerform card security checks , please refer to section 6 Fraud minimisation f

If the total transaction amount is equal to or less than a certain Contactless transaction limit,APPROVEDthen the terminal will display an “APPROVED”

36– 37SIGNATURE REQUIRED?This screen requires the customer to sign the receipt.SIGNATURE VERIFIED? ENTER=YES CLR=NOHave the customer sign the recei

SWIPE OR INSERT CARDInsert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip CardReader. Magnetic Stripe Cards are t

38– 3913. Processing a Refund transactionRefunds are easy to process if a customer returns goods purchased from you.For any goods purchased with a car

1. WelcomeWe are pleased to welcome you as an ANZ Merchant and look forward to a long association with you.This Operating Guide provides you with info

TOTAL AMOUNT? $10.00Verify the amount is correct and accept by pressing ENTER.Insert or Swipe the cardholder’s card. Chip Cards are to be inserted

40–41CUSTOMER COPY? ENTER OR CLEARPlease check for approval of the transaction before completing the refund. If rejected, the terminal will display an

Tap, insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Contactless cards are tapped on the screen

43– 43CUSTOMER COPY? ENTER OR CLEARPress ENTER to print the customer copy or CLEAR to return to the start screen. Hand the customer their copy of the

TRANSACTION APPROVEDIf the transaction is approved, this screen is displayed and the Merchant Transaction Record isprinted.Please check for approval

44– 45How to Process a Cheque or Savings Purchase transaction in EFBPerform card security checks , please refer to section 6 Fraud minimisation for fu

PROCESSING PLEASE WAITDepending on the reason the terminal has entered EFB mode, this or the following screen will be displayed.AUTH CODE? If the tr

46– 47PURCHASE AMOUNT? $10.00Key in the purchase amount then press ENTER.CASH OUT AMOUNT? 0.00Press ENTER (cash-out on credit is not available to

SIGNATURE REQUIRED?The terminal will print a signature record. Have the customer sign this and compare it to the signature on the reverse of the cust

48– 49An asterisk on the display screen represents a stored EFB transaction.Press FUNC key.FUNCTION?Key in the number '88' and then press EN

4– 5• Authorisation of the transaction does not mean that the true cardholder has authorised the transaction• Authorisation does not protect the

15. Manual transaction Processing15.1 Paper Voucher ProcessingIf you are unable to process transactions electronically due to terminal failure, please

50– 51For Purchases For Refunds• When the transaction is in order, hand the customer the customer copy (yellow) of the Voucher and their card• Ret

Banking Manual Credit Card transactionsTo receive value for your credit card transactions, you must deposit the Bank copies (white) of Vouchers with a

52–53Envelopes which have a Credit ValueWhen the value of credits are greater than sales, enter an ‘x’ in the box on front of Credit Card Summary Env

Manually Processing Cheque or Savings Account transactionsUse the paper EFTPOS transaction Voucher to manually process debit or credit card transactio

54– 55Banking Manual Cheque and Savings Account transactionsTo receive value for your Manual transactions, you must deposit the Bank copies (white) of

15.2 Hand key (Manual Entry) ProcessingIf the terminal cannot read a card when it is swiped or inserted, please advise the cardholder to contact their

56– 57Processing a Hand key transaction With A Cardholder Present (Credit Cards only)Perform card security checks, please refer to section 6 Fraud Min

VERIFICATION NO?Key in the Card Validation Code then press ENTER.REASON CODE 1. NOT PROVIDED 2. ILLEGIBLE 3. NO IMPRINT ON CARDIf ‘ENTER ’ was selecte

58– 5916. Mail, Telephone and eCommerce Order ProcessingFor merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurri

When you contact the Authorisation Centre, a transaction will be ‘approved’ or ‘declined’. If declined, please advise the customer to contact the Card

ANZ EFTPOS MENU3. REFUND4. PRE AUTHORISATION5. CARD NOT PRESENT Scroll through to ANZ EFTPOS MENU screen by pressing ENTER and then <W> key to

60– 61REASON CODE 1. NOT PROVIDED 2. ILLEGIBLE 3. NO IMPRINT ON CARDIf ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be ente

CARD NOT PRESENT 1. MAIL ORDER3. ECOMMERCE2. TELEPHONE ORDER Press<W> key to go to TELEPHONE ORDER and press ENTER or the number associated to s

62– 63PROCESSING PLEASE WAITTerminal status is displayed.TRANSACTION APPROVEDPlease check for approval of the transaction before completing the sale.

CARD NOT PRESENT 1. MAIL ORDER 2. TELEPHONE ORDER3. ECOMMERCEPress <W> key to go to ECOMMERCE and press ENTER or the number associated to select

64– 65PROCESSING PLEASE WAITTerminal status is displayed.TRANSACTION APPROVEDPlease check for approval of the transaction before completing the sale.

How to Process a Tip@Terminal (Tip with PIN) transactionPerform card security checks, please refer to section 6 Fraud minimisation for further informa

66– 67$10.00 KEY PINHave the cardholder enter their PIN then press ENTER. NOTE: Verification may not be required for contactless transactions.PROCESSI

SIGNATURE VERIFIED? ENTER=YES CLR=NOIf the signature is required for a Magnetic Stripe Card, this screen is displayed; orREMOVE CARD SIGNATURE VERIFIE

68– 69Tipping ReportsPlease note that only Server Report and Total Report will be displayed on the TIPPING MENU screen.How to Print a Tip Totals Repor

6– 72. Cards You Can AcceptCredit CardsCardholders can use credit cards (MasterCard® and Visa®) to access their credit card accounts. Cardholders can

How to Print a Server Tip ReportThe Server Tip report lists all the Tip transactions and a Tip totals for the selected server made since the last Sett

70– 7117.2 Pre-AuthorisationA merchant who operates a Hotel, Car Rental or Cruise Line business can process a Pre-Authorisation Transaction. Access to

How to process a Pre-Authorisation transactionPerform card security checks.NOTE: Please refer to section 6 Fraud Minimisation for further information

72– 73CREDIT ACCOUNTCredit account will automatically be selected.VERIFICATION NO?Key in the Card Validation Code then press ENTER.REASON CODE 1. NOT

SIGNATURE REQUIREDIf signature is required this is prompted. Terminal prints a signature record.SIGNATURE VERIFIED? ENTER=YES CLR=NOIf the signature i

74– 75How to Perform an Authorisation Value enquiryYou may check the total value of funds placed on hold prior to completing a Pre-Authorisation trans

AMOUNT ON HOLD $100.00The total value of funds on hold will be displayed for 30 seconds or until a key is pressed. The terminal will return to the s

76– 77PRE AUTHORISATION1. AUTHORISATION3. CANCELLATION2. COMPLETIONPress <W> key to go to COMPLETION and then press ENTER or the number associat

REMOVE CARDSIGNATURE VERFIED?For a Chip Card transaction, this screen is displayed. Remove the card from the terminal and compare it to the signatur

78– 79ANZ EFTPOS MENU5. CARD NOT PRESENT6. TIPPING4. PRE AUTHORISATIONPress ENTER to go to ANZ EFTPOS MENU screen. Press <W> key to go PRE AUTHO

3. Merchant CardsYou have been provided with two different types of Merchant Cards. These are designed to assist you with different tasks, including p

The following two screen instructions only apply to hand key transactions.CARD NUMBER:Key in the card number then press ENTER.EXPIRY <MMYY>:Key

80– 81PRE AUTHORISATION1. AUTHORISATION2. COMPLETION3. CANCELLATIONPress <W> key to go to CANCELLATION and then press ENTER or the number associ

17.3 Customer Preferred CurrencyCustomer Preferred Currency (CPC) may have been activated on ANZ POS Turbo 2 for eligible merchants who deal with ove

82– 83Card Not Present CPC transactions• Disclose the following to the cardholder: - Total transaction amount in Australian Dollars - Exchange

Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe Cards are to be swiped through the M

84– 85SIGNATURE REQUIREDIf signature is required, have the customer sign the merchant copy signature record and compare it to the signature on the rev

How to process a LVP transactionPerform card security checks .NOTE: Please refer to section 6 Fraud minimisation for further information on card secur

86– 87PROCESSING PLEASE WAITTerminal status is displayed.TRANSACTION APPROVEDPlease ensure that you check for approval of the transaction before compl

CARD NUMBER INVALIDCard number keyed incorrectly. Press CLEAR then re-key the card number.INVALID EXPIRY DATEThe “expiry” date entered is not the cor

88– 89READY*An asterisk sign (*) is displayed when the terminal has stored Electronic Fallback (EFB) transactions.Chip Card ProcessingTRAN CANCELLED C

8– 9NOTE:• Please do not tamper with or remove the terminal housing.• Do not place the stickers on the terminals.• Do not disconnect your termin

TIMEOUT EXPIREDContactless transaction timed out, please follow the prompt and try again.TRAN CANCELLED CHIP DECLINEDContactless transaction declined

90– 9119. SettlementANZ offers same day settlement, every day. For ANZ business account holders, funds are available on the same day for ANZ POS Turbo

SUMMARY TOTALSIf you select SUMM, this screen displays. The terminal will generate a summary report prior to completing Settlement.20. Print TotalsThe

92–93How to Print a Shift ReportIf your business operates over an extended trading period and you have a shift process in place, you may find the Shif

How to Print Previous Shift TotalsANZ EFTPOS MENU5. CARD NOT PRESENT6. TIPPING7. REPORTS Press ENTER to go to ANZ EFTPOS MENU screen. Press <W>

94– 9521. Reprint the Last RecordThis function is provided for the operator to reprint when the terminal runs out of paper or a paper jam occurs.How t

DETAILED REPORTSETL DATE 220212To print a transaction Detail report for the Settlement date displayed, press ENTER.To select the previous Settlement d

96– 97COMMS MODE 1DIALUP CNPPress 1 to choose Dial-up CNP and press ENTER.CONNECTION 1STANDALONEPlease select 1 for Standalone and press ENTER.ANZ

TMS NII XXXPress ENTER.ANZ SHA? 48XXXXXXXPress ENTER.Terminal InitializationPlease press ENTER to go to ANZ EFTPOS MENU.ANZ EFTPOS MENU6. TIPPING7. RE

98– 99INITIALISE? ENTER OR CLEAR?Press ENTER.INITIALISING PLEASE WAITTerminal status is displayed.INIT APPROVEDThe terminal has completed the initiali